Reservations
From setup to seating - manage bookings, the waitlist, and the widget.
28 articles
Set up Reservations
Configure services, schedules, floor plan, and rules for accepting bookings.
- Set up Services & Schedules for availabilityCreate services and schedules so guests can make bookings through your reservation widget.
- Export your reservationsHow to download your reservation data as an Excel or CSV file directly from Back Office.
- Set up a Floor Plan to use with reservationsA floor plan is required to use reservations with table seating. If you don't use table seating, you can set up reservations to skip table allocation entirely.
- Pacing & Day limitsPacing controls how fast guests arrive across time slots. Day limits let you override pacing for a specific day, area, or service.
- Seating priorityDefine which tables and area should get reservations first. Do you want to fill the terrace before you take reservations inside?
- Reservation LocalisationShow your reservation services, widget, and confirmation emails in multiple languages so international guests can book in their own language.
- Communication settingsCustomise the emails Tebi sends to guests, and choose which email notifications you receive yourself.
Get bookings online
Set up your widget, Google booking, and other ways guests find you online.
- Set up the reservation widgetCustomise and install the Tebi reservation widget on your website.
- Implement the Tebi Widget on your websiteStep-by-step instructions for adding the Tebi Reservations widget to your website, including WordPress, Squarespace, and Wix.
- Marketing through the widgetMeasure widget performance, track bookings as conversions, and promote reservations on your website by connecting tracking tools to your reservation widget.
- Optimise your Google Business AccountAdd reservation links, Booking buttons, and Google Posts so guests can find and book your restaurant directly from Google Search and Maps.
- Set up Reserve with GoogleFrom July 14th, Tebi supports Reserve with Google, letting guests book a table directly from Google Search and Google Maps without leaving the platform.
Manage reservations
Run reservations during service — view, create, edit, check in, and handle pacing or the waitlist.
- View reservationsFind today's reservations, search past or upcoming bookings, and switch between list, timeline and floor-plan views.
- Create a reservationAdd a manual reservation in the Tebi App during service or in the Back Office for advance bookings.
- Create a walk-inA walk-in is a guest who arrives without a reservation. Create one quickly from the Tebi App to track occupancy.
- Edit a reservationChange a reservation's start time, group size, table or notes. Guests are emailed when key details change.
- Check in a reservationMark a guest as arrived so the table shows as occupied and you can open a sale on it.
- Check in a guest - start to finishThe full flow from a guest arriving at the door to the payment being closed — step by step.
- Manage your waitlistAdd guests to the waitlist when you're full, and notify them automatically when a spot opens.
- Manage day limits during serviceAdjust pacing, day limits and stop reservations in real time from the Tebi App during service.
- Use the Reservations InboxManage all guest messages linked to reservations from one centralised inbox — reply, set internal notes, and route to prep stations.
- Block a table from online bookingsPrevent online guests from booking a specific table — useful for private parties, maintenance, or walk-in-only sections.
- View guest allergies and dietary preferencesGuests can share allergy and dietary information when booking. Find out how to view and use this information in the Back Office and Tebi App.
Guests & prepayments
Everything guest-facing — emails, prepayments at booking, and reviews after the visit.
- What emails do guests receive?A summary of every email Tebi sends to guests around their reservation — from booking confirmation to review request.
- Reviews after reservationCollect feedback from guests after their visit and encourage them to leave reviews online.
- Reservation prepaymentsSecure reservations and reduce no-shows by collecting a prepayment when guests book.
Troubleshoot reservations
Quick fixes when a slot won't book or a setting isn't behaving as expected.