Tebi gives you two ways to gather reviews, both configured on the same page:
Internal reviews — an automated email asks guests to rate their experience directly in Tebi.
External reviews — guests who rate you above a chosen threshold are invited to post their review on Google or another platform.
Setting up reviews
Go to Back Office > Reservations > Settings > Reviews and configure the following:
Reviews — turn on the toggle to email guests the day after their reservation asking them to rate their experience.
Request external reviews — turn on the toggle to also ask qualifying guests to leave a review on an external platform.
Minimum rating — enter the lowest score a guest must give before they receive the external review request (e.g. 8).
External review URL — paste the link where guests should post their review (e.g. your Google Business profile).
Tip: Only guests whose internal rating meets or exceeds your minimum will be asked to post externally. This helps make sure your public reviews come from happy guests.
Viewing and responding to reviews
Go to Back Office > Reservations > Reviews.
The overview shows total reviews, average rating, and monthly review count.
Click View reservation / respond to open the conversation and reply to the guest.
Click View receipt to see the details of the sale.