How to use the tool
Go to Back Office > Reservations > Settings > Troubleshoot.
Enter the Group size (e.g. 2 guests).
Select the Date & time you want to test (e.g. Monday at 14:00).
Click Submit.
The tool walks through your reservation settings and shows you what's blocking the slot.
What gets checked
Troubleshoot checks two layers in order — first your general restaurant settings, then each individual service.
General settings
Day settings — Is the venue open on this day?
Pacing limits — Has the limit of guests or groups for this time slot been reached?
Service-level checks
For each service that could apply to the slot, Troubleshoot then checks:
The schedule's availability for that day.
Whether the time fits within the opening hours.
Whether the time fits within the schedule.
Whether the group size is accepted.
Whether there's enough capacity.
Whether the guest limit has been reached.
Whether a table is available.
If any of these fail, the slot won't be bookable — and Troubleshoot will tell you which check stopped it.
Note: when your troubleshooting doesn't show any conflict, check your pacing and day limits to find any (temporary) settings that can prevent guests from booking.