When your reservation widget isn't showing availability for a time you expected to be open, one of seven settings is usually the cause. The fastest way to find which: run the Troubleshoot tool first — it tells you exactly which check failed. This article explains what each failure means and how to fix it.

1. The day is closed. No availability all day, all services.

Fix: Back Office › Reservations › Settings › Day settings → open the day.

2. Pacing limit reached. Other times work but the specific slot doesn't.

Fix: Back Office › Reservations › Settings › Pacing & Day limits → raise the pacing limit for that service, or accept the cap.

3. The schedule doesn't cover that time. The time falls outside any active service.

Fix: Back Office › Reservations › Settings › Services & Schedules → extend the schedule to include the time.

4. Group size too large for any available table. No combination of tables can seat the group.

Fix: check table capacity in your floor plan, or enable table groups so adjacent tables can be combined.

5. Day guest limit reached. Your maximum guests-per-day cap is hit.

Fix: Back Office › Reservations › Settings › Pacing & Day limits → raise the day limit, or accept it.

6. No tables available at that time. All tables that match the group size are already booked or blocked.

Fix: check existing reservations on that slot. You may have a table blocked from online bookings — see Block a table from online bookings.

7. Outside any service window. The time is between services (e.g. 16:00 when lunch ends at 15:00 and dinner starts at 17:00).

Fix: this is intentional in most setups. If you want to accept bookings in the gap, create or extend a service.

If none of these match what Troubleshoot tells you, contact Tebi Support at [email protected] with the date, time and group size you're testing.