The emails are grouped by stage: booking flow, changes and updates, cancellations and no-shows, after the visit, and messaging.
Booking flow
Confirmation — sent when a reservation is confirmed (new booking or imported booking).
Option / tentative booking — sent when a reservation is created as a tentative option (the guest still needs to confirm).
Waitlist joined — sent when a guest joins the waitlist for a date and time.
Waitlist available — sent when a spot opens up and the guest is invited to book.
Changes and updates
5. Reservation changed — sent when the start time or group size changes.
Note: This email is only triggered by a change in start time or group size. Other changes (table assignment, notes, end time, or squeezing) do not trigger an email to the guest.
Cancellation and no-shows
6. Cancellation — sent when a confirmed reservation is cancelled. Includes refund info if a prepayment was involved.
7. Reservation expired — sent when a tentative option expires without being confirmed.
8. No-show — sent when the reservation is marked as no-show at check-in. Includes prepayment charge info if applicable.
After the visit
9. Reminder / reconfirmation — sent automatically before the reservation. Configurable: 0, 1, 2, 3, or 7 days before (default is 1 day). See Communication settings for how to configure this. If a guest reserves within the set time frame of the reminder / reconfirmation, they won't receive any email.
10. Review request — sent after the reservation is completed, asking the guest to leave a review.
Messaging
11. New message — sent when you send a message to the guest about their reservation.
Good to know
Squeezing in the Tebi App: if you change a reservation to a squeezed time, the guest is not notified of the new end time. Tebi only sends an update email when the start time or group size changes. Changing just the end time or squeezing does not trigger any email.
Bulk messaging: it is not possible to send a message to multiple guests at once. Messages are sent per individual reservation.