Check the warnings on the Upsell page
Open the upsell in QR & Takeaway > Upsell. If a product or tag has a problem, you see an orange ⓘ icon next to it. Hover over or click it to see what's wrong.
A product that is not on the QR menu, with its warning
Warning | What to do |
This product is no longer available, so guests will not see it. | The product was archived. Remove it from the upsell or pick another product. |
Not on your menu. Add it to a menu section, otherwise guests will not see it. | Add the product to a section in QR & Takeaway > Menu. |
No prep station. Assign one, otherwise guests will not see it. | Assign the product to a prep station. |
No products have this tag. | Add the tag to your products, or pick another tag. |
None of this tag's products will reach guests. | Make sure the tagged products are active, on your QR menu and assigned to a prep station. |
Product names will not appear / will not trigger this upsell… | These products in the tag are inactive, not on your QR menu, have no prep station, or are modifiers. |
These checks apply to both sides of an upsell. If none of the products under When the guest orders can be ordered, the upsell never shows, even though it is listed as enabled.
Other things to check
Is the upsell enabled? Open it and check that Enabled is switched on.
Is the guest adding a trigger product? The upsell only appears right after the guest adds one of the products under When the guest orders. It does not appear for products already in the cart, or in the cart and checkout.
Are the offered products available right now? Offered products are hidden automatically when they:
are sold out. Read more about Inventory Management in Tebi.
are in a menu section outside its availability time, for example breakfast products in the evening.
can't be ordered in the guest's area, for example food on the terrace when only drinks are available there.
This is expected: guests only see products they can actually order. If every offered product is hidden, the upsell screen is skipped.
Are you already showing 3 upsells? A product can show up to 3 upsell rows. If more upsells match, only the first 3 in your list are shown.
FAQ
Can I offer modifiers, such as extra cheese? No. For extras on a product, use modifier groups. Read What are modifier groups and why are they useful?
Can I offer bundles? No. Only individual products can be offered.
Can I offer a product the guest already added? Yes. Offered products stay visible even if they are already in the cart, so guests can add another.
Can I change the order of my upsells? Not yet. Upsells are shown in the order they were created.
Does QR Upsell work for Takeaway? Yes. It works for both table ordering and Takeaway.
Need help?
If your question is not listed here, reach out to Tebi Support.