Setting up QR Upsell
What QR Upsell does
QR Upsell lets you suggest extra products to guests while they order from your QR menu.
For example, you can offer fries with a burger, or a beer with a snack.
Right after a guest adds a product, a new screen shows the products you want to offer.
Guests can add a suggested product with one tap, or select Continue to go back to the menu.
QR Upsell works for both table ordering and Takeaway.
Before you start
Check that every product you want to use is on your QR menu.
Check that every product you want to use is assigned to a prep station.
This applies to the products you offer and to the products that trigger the upsell.
Creating an upsell
In the Back Office, go to QR & Takeaway > Upsell.
Select Add group.
Type a title, like "Add a side". Guests see this title as the heading above the products you offer.
Under Offer these, search for the products you want to suggest and add them.
Under When the guest orders, add the products that should show this upsell, for example your main courses.
Make sure Enabled is switched on.
Select Save. Your upsell now shows up in the list.
Using tags instead of single products
You can add a tag under Offer these or When the guest orders, instead of picking products one by one.
For example, you can offer every product tagged Bier when a guest orders anything tagged Snacks.
When you tag a new product later, the upsell includes it automatically, so you don't need to edit the upsell.
Fixing warnings
If a product or tag cannot reach guests, you see an orange warning icon next to it.
Hover over the icon to see what is wrong and how to fix it.
Editing, pausing, or deleting an upsell
To change an upsell, select the pencil icon next to it, make your changes, and select Save.
To pause an upsell without losing your setup, switch off Enabled and select Save.
To remove an upsell for good, open it and select Delete. This cannot be undone.
What guests see
Guests only see products they can order right now.
Sold-out products are left out automatically.
Products that are not available at that time, or at that table, are also left out automatically.
Tips
Keep each upsell short. Two or three well-matched products usually work better than a long list.
If your upsell is not showing, read our troubleshooting article in the Help Center.
