Walk-ins are guests who arrive without booking ahead. Creating a walk-in in Tebi lets you track who's seated, count against your pacing limits, and open a sale on the table — same as a regular reservation but without the advance details.
In the Tebi App
Tap Reservations.
Tap + and choose New walk-in.
Enter the Group size.
Optionally add a Guest (handy for calling the table at hand-over).
Tap Table and pick a table.
Tap Done — the table now shows as occupied.
Tip: To start from a table, tap an empty spot on the timeline next to that table, then tap Now. The walk-in opens with the table already filled in.
Show walk-ins in the reservations list
By default, walk-ins appear in your reservations list alongside booked reservations so you have one unified view of who's in the venue. If you'd rather keep them out of the main list:
Go to Tebi App › Menu > Settings > Preferences
Toggle off Show walk-ins.
In the Back Office
You can’t create a walk-in in the Back Office. A walk-in opens a sale on a table, and you do that in the Tebi App. In the Back Office, you can add a guest to the walk-in queue and place them when a table is free. See Walk-in queue below.
Note: Walk-ins count against your pacing and day limits the same way reservations do. If a service is at its pacing limit, you'll see a warning before the walk-in saves.
Tip: For very busy nights, set up a Walk-in only zone in your floor plan that's blocked from online bookings. Reserved tables stay reserved, walk-in tables stay walk-in.
Walk-in queue
What it is
A Walk-in queue lets staff add a walk-in guest to a list the moment they arrive, even if no table is free yet, instead of holding a table, quoting a wait time from memory, or writing a name on a Post-it. Guests sit in the queue in the order they were added (first added, first seated). When a table opens up, a staff member picks the guest from the queue and assigns a table. That one action checks the guest in and opens the sale, the same seating step used for a normal reservation or walk-in.
Where it lives
The walk-in queue is in the side panel, in the Tebi App and in the Back Office. It only shows for today’s date. You can’t queue a guest for a future day.
In the Tebi App
Tap Reservations, then tap Waitlisted in the toolbar. The side panel opens.
Tap + next to Walk-in queue. This section is above Waitlist.
Enter the guest’s name and the group size. The phone number is optional. There’s no table, date or time to pick, because a queue entry always starts “now”.
In the Back Office
Go to Back Office › Reservations › Agenda and choose Timeline.
In the side panel, open the Arrivals tab.
In the Walk-in queue card, click Add to queue.
Fill in the guest, Group size and Service. You can also add notes, a colour and a reference.
Click Save.
Seat a guest from the queue
Tebi App: tap the guest in the queue and choose a table. You can also drag the guest onto a table on the timeline.
Back Office: click Place next to the guest, then pick a time slot and a table.
Tip: The Overview tab in the Back Office side panel shows how many walk-ins you had today and how many guests are still in the queue.
What’s not there yet
No manual reordering. Guests always show in the order they were added (FIFO). Staff can’t move someone up or down the list.
No wait-time estimate. The queue shows names and group sizes in order; nothing calculates or displays how long a guest might wait.
Few details in the Tebi App. A queue entry in the Tebi App only carries the optional phone number and a reference. In the Back Office, you can also add a note.
Today only. There’s no way to view or plan a walk-in queue for a future date.
Need more help?
For the full flow from arrival to payment, see Check in a guest — start to finish.