Tebi te ofrece dos formas de recopilar opiniones, ambas configuradas en la misma página:
Internal reviews: an automated email asks guests to rate their experience directly in Tebi.
External reviews: guests who rate you above a chosen threshold are invited to post their review on Google or another platform.
Note: External reviews can only be enabled while internal Reviews are also turned on.
Configurar opiniones
Ve a Back Office > Reservas > Configuración > Opiniones y configura lo siguiente:
Reviews - turn on the toggle to email guests the day after their reservation asking them to rate their experience.
Request external reviews - turn on the toggle to also ask qualifying guests to leave a review on an external platform.
Minimum rating - enter the lowest score a guest must give before they receive the external review request (e.g. 8).
External review URL - paste the link where guests should post their review (e.g. your Google Business profile).
Consejo: Solo se pedirá publicarlas externamente a invitados cuya calificación interna cumpla o supere tu mínimo. Esto ayuda a asegurar que tus opiniones públicas provienen de invitados satisfechos.
Ver y responder a opiniones
Ve a Back Office > Reservas > Opiniones.
La vista general muestra opiniones totales, calificación promedio y cantidad de opiniones mensuales.
Haz clic en Ver reserva / responder para abrir la conversación y responder al invitado.
Haz clic en Ver recibo para ver los detalles de la venta.