Your payments are getting an upgrade
We are moving your account to a new payments setup. Here is what is changing and what stays the same.
Why are we making these changes?
Everything in one place
Your transactions, payouts, and financial data will be available directly in Tebi. No separate Adyen Essentials login required.
More services, coming soon
The new setup enables Tebi to offer financial services in the future, such as business financing and faster access to your funds.
What changes?
The biggest change is that Adyen Essentials is no longer where you go for financial data. Everything is now in Tebi, under the Payments tab in the Back Office.
Previously (Adyen Essentials) | Now (in Tebi Back Office) |
View transactions | Payments > Transactions |
Check payout details | Payments > Payouts |
Match payouts to sales | Payments > Reports > Payout report |
Change your bank account (coming soon) | Payments > Bank account |
After the switch, only new transactions will be available in the Tebi Back Office. Your historic transactions and reports will remain available in Adyen essentials.
What stays the same?
Your card payments, refunds, payout schedule, and transaction fees are not affected. There is no downtime. Your terminals will keep working as normal.
Questions or feedback?
We are here to help. Reach out at [email protected] for any questions about the migration, your payouts, or anything else.
How to read your payout report
The payout report shows every settled transaction included in a payout, so you can verify the amount you received matches your sales. Find it under Payments > Reports > Payout report.
Each row is one transaction. The columns you'll use most:
Column | What it means |
tebi_business_date | The sales day this transaction counts toward in Tebi. This already accounts for late trading, so a sale at 00:54 is still grouped under the previous business day if that's when your shift started. Use this column to match against your Day Report, not the raw timestamp. |
main_amount | The gross card sale, tip included. |
interchange, scheme_fees, variable_fee, fixed_fee | The components of your transaction fee. Add these together per transaction (or per payout) to get your total fees. |
refund_fee, chargeback_service | Only populated if the transaction was refunded or disputed. |
surcharge_amount | Any surcharge added to the transaction. Zero unless surcharging is enabled on your account. |
refunded_amount | The amount refunded on this transaction, if any. |
payout_date, payout_reference, payout_transfer_id | Identify which payout and bank transfer this transaction was settled in. payout_reference is what shows up on your bank statement. |
payout_amount | The total payout amount. Repeated on every row belonging to that payout. |
Payout formula
Sum of main_amount −
(interchange + scheme_fees + variable_fee + fixed_fee + refund_fee + chargeback_service)
− refunded_amount
= payout amount
The report only lists settled transactions. Refused or pending payments won't appear here.
How to reconcile a payout
1. Open the payout report for the period. Go to Payments > Reports > Payout report and select the payout date you want to check. The report lists every transaction included in that payout.
2. Group by business date, not booking date. Use the tebi_business_date column to see which sales days are covered by this payout. Because of the settlement delay (typically T+2), this won't be the same calendar days as the payout date, and a single business date can include transactions that were booked past midnight.
3. Find your card sales total in Tebi. In the Back Office, go to Insights > Report List > Day Report. Enter the business date range from Step 2. Note the card sales total, tips are included in this figure and don't appear as a separate line.
4. Compare the amounts. Add up the fee columns (interchange, scheme fees, variable fee, fixed fee, and refund fee or chargeback service if applicable) across all rows, then subtract that total and any refunded_amount from your Tebi card sales total. The result should equal the payout amount.
Worked example, from a real payout: main_amount sums to €995.19, total fees are €5.42, refunds are €0. €995.19 − €5.42 = €989.77, matching the payout amount.
Common reasons for a difference
Card discrepancies - Sales recorded in Tebi that were never completed on the terminal, for example a manual payment closed in Tebi but not processed on the card reader.
Refunds or chargebacks - Deducted from the payout when processed, which may fall in a different period than the original sale.
Prepayments - Reservation deposits are paid out when the customer pays, but counted as revenue when the reservation takes place, which may be a different period.
Other adjustments - Deposit corrections or balance transfers. These appear as adjustment lines in the payout report.
Questions? Reach out at [email protected] and we will help you work through it.