General

In which countries can you use Tebi?

In these countries you can use Tebi: The Netherlands, Czech Republic, Denmark, Finland, Germany, Italy, Spain and the United Kingdom. Please contact sales@tebi.com to get in touch with a sales representative or with [email protected] if the country you want to use Tebi in isn’t listed.

Can I change the language of my Back Office?

The language of your Back Office is based on the language you have set up in your internet browser. So, if your browser is set to English, the Back Office will show in English. If you want to see it in a different language, please change this in the Settings of your browser.

Tebi Payments

Why is my ID document not accepted during the KYC of Adyen/Tebi Payments?

Most ID copies are rejected because the quality of the document upload is not sufficient. The requirements are strict and the technology is sensitive.

Make sure you check all these requirements below and use the image to guide you:

Using the manual upload option
Place the passport flat on a surface, without holding it with your hand
Shades or light on the passport are not permitted
All the details, like picture and ID number should be clearly visible

I completed all the steps of Tebi Payments but cannot sign?

You are required to add a Signatory to the Decision maker step in order to sign the services agreement. A signatory is anyone that has the right to sign. You can assign multiple roles to a single person.

I completed all the steps of Tebi Payments but it won’t be verified?

Go back into the Tebi Payment set up and make sure you see a green verified tick next to each step.
If this is not the case, either the data is not complete or there was an error with the data upload.
Please check the error message and follow the instructions, or fill in the information missing.
The most common mistake here is that you are missing the Signatory role under Decision maker and you need to sign the document at the bottom to guarantee verification.

Sign in

I created an account with Tebi but cannot sign in to the Tebi Back Office.

Did you sign up with Google? Please follow these instructions:

Make sure you see “Sign in to continue to Tebi” at the top.
Click on the Continue with Google button.
Do not fill in your email address and password manually.
Sign in with the Google account you used when you joined Tebi.

If you did not sign up with Google, but with your email address and a password, follow these instructions:

Make sure you see “Sign in to continue to Tebi” at the top.
Click Forgot password?
Fill in the email address you used when you joined Tebi and click Continue.
A password reset email will be sent to this email address.

I created an account with Tebi but cannot login to the App.

Sign in via the QR code
By scanning the QR code, you will be able to login with your Google account or with your email address on your phone. Make sure to use the email address you used when you joined Tebi.

I created a User but the User cannot log in to Tebi.

Have you added an email address to the User role? If not, add this.

The user will receive an email on this address to create a New Tebi Account.
They need to follow the steps to activate the account and then they can log in to Tebi. https://live.tebi.co/backoffice
If this doesn’t work, check the answer with FAQ I created an account with Tebi but cannot sign in to the Tebi Back Office.

Products

Can I delete a product?

You can’t delete a product from the Product List, but you can archive it if you no longer want to use it. Here’s how you can do that:

In the Backoffice

Go to Products > Product List
Select the product you want to archive
Change the status to Archived
You can view archived products by selecting the Filter > Status > Include archived products

In the Tebi App

Go to Products
Select the product you want to archive
Scroll down to the bottom of the page and click Archive product

FAQs