TAMPER
If your terminal displays an error message containing the word TAMPER or TAMPERED, stop using the device immediately. The tamper message means that the terminal detected a security breach. The terminal will have to be replaced, contact the support team.
Error Code 10006
Remove the battery, let it rest for approximately 15 minutes. Put the battery back into the terminal. If this does not resolve the issue, contact the support team.
InvalidClientVersion
The Tebi App is not up-to-date. Charge and turn on the terminal, then restart. If it still doesn't work, update manually. The terminal needs to be connected to the internet.
Update the Tebi App manually:
Exit the Tebi App (Menu > Settings > scroll down to Close Tebi).
Open terminal's Settings
Go to Apps to update the app.
New/replacement terminal
Terminals purchased after August 2024 have a one year warranty. If the terminal falls under warranty, the Tebi support team can order a replacement terminal for you. Please keep in mind that terminals that are broken due to water damage do not fall under warranty.
Note: to carry over the terminal's warranty to the replacement terminal, you will need to send back the broken terminal (also to dispose of correctly). You will receive a box for this with the replacement terminal.
If the terminal falls outside of the warranty period, you can order a new terminal via the Tebi Back Office > Terminals.
Contact the support team so they can order a return box for the broken terminal, so it is disposed of correctly.
Your question remains unanswered?
If you need to contact the support team at [email protected], always include the terminal's serial number (on the back of the terminal, next to S/N) and visuals (videos or photos) to help the team see what you see.