Notes allow front-of-house staff to add multiple notes to a Sale to communicate important information like customer preference to the kitchen (e.g. allergies or dietary requirements).
They can:
Choose whether notes go to the kitchen
Mark notes as important (highlighted in red at the prep station, only visible on digital prep stations)
This approach improves communication and order precision during service.
Product sort order
This reflects in what order the products will be visible on the prep tickets. In the app go to Settings > Prep stations and under product sort order are 2 options.
As ordered: Products will stay in the same order and the order has been put in.
A -> Z: The product order will be changed to show the products alphabetically.
Notes on prep tickets
Sale notes
Open a Sale
Open the Sale menu by tapping Untitled or the Sale/Customer name or the Table number
Tap Add a note
Type the note and tap the tick to complete
Tap the exclamation mark ! to make it an important note (only visible as red on the sale and digital prep station, on a printed ticket only as a note)
Tap the Chef’s hat to include the note in prep tickets
Product notes
Tap a product(s) in sale details
Open the edit menu by tapping the pencil
Tap Add a note
Type the note and tap the tick to complete
Tap the exclamation mark ! to make it an important note (only visible as red on the sale and digital prep station, on a printed ticket only as a note)
Tap the Chef’s hat to include the note in prep tickets