In Tebi, any place in your establishment where orders are prepared, is called a Prep Station. Prep Stations can be accessed on a dedicated device, such as a small tablet in your kitchen or coffee corner, but it’s also possible to configure a printer to print prep order receipts.
You can add Prep Stations and Courses via:
Prep stations
Add a Prep Station:
Go to the Tebi Back Office > Settings > Prep Stations
Go the section Prep Stations, click Create new
Enter the name of the Prep Station
Select the type of Prep Station: Digital or Printer
Printer Prep Stations
Printer Prep Stations print prep orders as they come in
Turn on the toggle to print a separate prep ticket for each product
Learn how to connect your printer and configure your receipt settings.
Digital Prep Stations
Digital Prep Stations use a dedicated tablet to show prep orders digitally
Select the Preparation steps
Hit Save, and your first Prep Station will be ready to go
Coursing
Add Courses
Go to the section Courses, click Create new
Enter the name of the course (e.g. Starters)
Hit Save
Course Firing
Select how to fire courses:
Parallel: all products from all courses in a ticket will be automatically sent to the kitchen at once
Manual: individually send courses to the kitchen from the Sales screen
Sequential: the first course is auto-fired, with other courses firing automatically when the previous one is completed
Hybrid: The first course will be fired automatically when you submit the first order. After this you fire the other courses manually from the sales screen or within the prep station.
Add products to Prep Stations and Coursing
Go to Products and select a product
Go to the section Preparation
Select the location of the Prep Station (such as ‘bar’ or ‘kitchen’). When a product is fired, a ticket will be sent to that station.
Assign a product to a Default course (such as ‘starter’ or ‘main’).
Set the Preparation priority (High, Medium or Low). This determines the order in which products will be shown in a prep ticket. That way products that take longer to prepare will appear at the top of a prep ticket, while the faster products appear at the end. For example, apply a preparation priority of ‘high’ to a product which takes 20 minutes to prepare and a low priority to a product that takes 5 minutes to prepare.
Click on Save
Counter sales: when are prep tickets sent to the prep station?
In counter sales mode, tickets are sent to the prep station only after the sale has been closed (i.e. after the payment is completed).
If your prep tickets are not being printed upon submitting a sale/order and you expect it to, please check that your Service mode is set to Service sales. As the Counter sales mode will only print prep tickets upon payment.
Go to Menu > Settings
Click Preferences
Click Sales Mode to see what it is set to.
Note: the Sales mode can be device specific, so make sure to check your various devices.