Each month, you’ll receive an invoice from Tebi that outlines your subscription fee and payment processing costs. This article breaks down each part of the invoice so you know exactly what you’re being charged for.
💡 Need more details on pricing? Visit our Pricing Page for a full overview.
Here’s what you’ll find on your monthly Tebi invoice:
Tebi App Subscription Fee: This fee is based on your monthly revenue and covers access to the Tebi platform and its features.
Payment Processing Costs: These are detailed per category and may include payment method fees, refund fees, and any applicable additional charges.
Optional: Other fees (e.g. Accounting integrations, Tax compliance fees, etc.)
Subtotal, VAT, and Total Amount
Subtotal: The actual cost to your business, excluding tax.
VAT: Calculated based on your local tax rate.
Total: The full invoice amount before deductions.Adyen Deduction: Adyen deducts gross payment costs directly from your payouts. This means part of your invoice is already paid for and will be subtracted from the total.
Amount Due: Referring to the final amount that Tebi will collect from your bank account via SEPA direct debit.
To understand why your first invoice is lower than your sales revenue, please read this article.
Where you receive Tebi invoices
You control invoice delivery per user. Any user in your Back Office can be toggled on or off to receive the monthly Tebi invoice.
To add or change the email address that receives invoices:
Go to Back Office > Users.
Either:
Open an existing user and toggle on Receive monthly Tebi invoices per email; or
Add a new user with the email address you want to use, and toggle on Receive monthly Tebi invoices per email.
Save. The next monthly invoice will be sent to every user who has this toggle on.
💡 You can enable the toggle on multiple users if, for example, both the owner and a accountant need to receive the invoice.
Your monthly Tebi invoice is delivered by email only. Each invoice is sent as a PDF attachment to the email address(es) you've designated to receive them.
What to do if the invoice doesn't arrive
If a monthly invoice didn't land in your inbox, check the following:
Check spam / junk / promotions folders. Tebi invoices are sent from a no-reply Tebi address and can occasionally be filtered.
Confirm at least one user has the toggle on. In Back Office > Users, open each user and check that Receive monthly Tebi invoices per email is enabled on the correct person.
Check the email address is correct. If a user's email address was mistyped, the invoice cannot be delivered. Update the address on the user, save, and the next invoice will go to the corrected address.
Still missing? Contact [email protected]
Updating your billing details
"Billing details" can mean a few different things. Here's how each is handled:
Changing who receives the invoice by email
Self-service - see Where you receive Tebi invoices above.
Changing the bank account Tebi collects from
Not self-service. Contact [email protected] first so we can reset your bank account on our side. After confirmation, an OWNER-role user reactivates SEPA in Back Office > Account > Details with a €0.02 verification payment. Full walkthrough: Changing your Tebi Billing payment account.