Your payments are getting an upgrade
We are moving your account to a new payments setup. Here is what is changing and what stays the same.
Why are we making these changes?
Everything in one place
Your transactions, payouts, and financial data will be available directly in Tebi. No separate Adyen Essentials login required.
More services, coming soon
The new setup enables Tebi to offer financial services in the future, such as business financing and faster access to your funds.
What changes?
The biggest change is that Adyen Essentials is no longer where you go for financial data. Everything is now in Tebi, under the Banking tab in the Back Office.
Previously (Adyen Essentials) | Now (in Tebi Back Office) |
View transactions | Banking > Transactions |
Check payout details | Banking > Payouts |
Match payouts to sales | Banking > Reports > Payout report |
Change your bank account (coming soon) | Banking > Bank account |
After the switch, only new transactions will be available in the Tebi Back Office. Your historic transactions and reports will remain available in Adyen essentials.
What stays the same?
Your card payments, refunds, payout schedule, and transaction fees are not affected. There is no downtime. Your terminals will keep working as normal.
Questions or feedback?
We are here to help. Reach out at [email protected] for any questions about the migration, your payouts, or anything else.
How to read your payout report
The payout report shows every transaction included in a payout and lets you verify that the amount you received matches your sales. You can find it under Banking > Reports > Payout report.
Payout formulaSettled card sales (including tips) − refunds − transaction fees − adjustments = payout amount |
How to reconcile a payout?
1 | Open the payout report for the period Go to Banking > Reports > Payout report and select the payout date you want to check. The report lists every transaction included in that payout, along with each transaction's original booking date. |
2 | Find the matching sales dates Because of the settlement delay (typically T+2), the payout does not cover the same calendar days as the payout date. The earliest booking date in the report is the first sales day included. Use these dates to look up your sales in Tebi. |
3 | Find your card sales total in Tebi In the Back Office, go to Insights > Report List > Day Report. Enter the booking date range from Step 2. Note the card sales total and tips total — tips are included in card payments and are part of the payout. |
4 | Compare the amounts Subtract the transaction fees shown in the payout report from your Tebi card sales total. The result should equal the payout amount. |
Common reasons for a difference
Card discrepancies — Sales recorded in Tebi that were never completed on the terminal, for example when a manual payment was closed in Tebi but not processed on the card reader.
Refunds or chargebacks — Deducted from the payout when processed, which may be in a different period than the original sale.
Prepayments — Reservation deposits are paid out when the customer pays, but counted as revenue when the reservation takes place, which may be a different period.
Other adjustments — Deposit corrections or balance transfers. These appear as adjustment lines in the payout report.
Questions? Reach out at [email protected] and we will help you work through it.