Changing your legal entity
Steps:
1. Go to Back Office > Account > Onboarding > Set up payments.
2. Update the company details to match your new legal entity exactly as registered with the Chamber of Commerce (KvK): legal name, entity type, KvK number, and VAT number if applicable.
3. Update the decision-makers as needed (owners, controlling persons, signatories). At least one of each category must be represented; one person can hold multiple roles. Each decision-maker needs a valid, non-expired ID/passport.
4. Complete bank verification again if prompted (upload a current bank statement, no older than 3 months).
5. Submit the updated information.
What happens next:
- Submitting this update automatically triggers a new verification (KYC check) of the changed details.
- Your payment processing continues uninterrupted while this check runs; Adyen's grace periods prevent any blocking during this transition.
- If verification fails, you'll see a message explaining the issue, for example: "The details of the legal entity could not be verified. The registered entity type is different." Review your submitted information, correct any mismatches with your KvK registration, or upload an incorporation document as additional proof, then resubmit.
Changing your Payout account
Steps:
1. Go to Back Office > Account > Onboarding > Set up payments (or the payout section, if separate).
2. Enter the new bank account details.
3. Upload proof of the new bank account (a bank statement or similar document). This document's account holder name must match your legal entity name or trading name exactly.
Important: If the new account is held under a different name than your registered legal entity (for example, a personal account instead of the business account), this verification will likely fail. Make sure the account you're switching to is held in the correct legal entity's name.
Note: It may take some time for the new bank account to be approved by Adyen. To avoid a delay in your payout, replace the bank account right after you received your payout.
Prova del conto bancario
Adyen must verify the existence of your bank account and confirm it is linked to your legal entity.
The proof of bank account can be any of the following:
Estratti conto
Ricevute di deposito o moduli di deposito
Screenshot del tuo ambiente di online banking
Lettere ufficiali emesse da una banca
Assegni
Note: Do not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.
Requisiti per i documenti
The document must show:
Il tuo nome. Questo deve corrispondere al nome dell'entità legale o al nome commerciale. Questo deve corrispondere al nome dell'entità legale.
Il numero di conto o IBAN deve essere visibile.
La data di emissione deve essere visibile e deve essere datata meno di 12 mesi fa.
Un indicatore che il documento è stato emesso da una banca, come il nome della banca, un logo bancario o un carattere specifico della banca.
Adyen does not accept:
Foto di carte emesse dalla banca, come carte di credito o debito.
Documenti modificati o personalizzati.
Documenti emessi più di 12 mesi fa.
Documenti in cui mancano punti dati richiesti.
Documenti con immagini tagliate, sfocate o di bassa qualità.
Documenti emessi da piattaforme software di terze parti o programmi.
The uploaded document must meet the following file format and size requirements:
Formati: JPEG, JPG, PNG o PDF (massimo 1 file)
Dimensioni per PDF: minimo 1 KB, massimo 15 MB
Dimensioni per altri formati: minimo 100 KB, massimo 15 MB
In case you also need to change the bank account used by Tebi to charge your subscription fee, please follow these instructions.