View history
Firstly, view the entire history of a sale, see below how:
Open the Sale
Click on the three dots
Click View history
The history gives insight into what happened on this Sales, such as:
Products ordered
Corrections made
Payments done
Stages of products went through (if using a digital prep station)
Based on the history, determine how to close the sale. See the steps below.
No payments done
If no payments have been done and you want to cancel the Sale:
Click on the three dots and select Clear sale > Clear to remove all of the products from the invoice.
Click Pay €0.00
Click Close sale
After clearing and closing the Sale, the empty invoice will still be logged.
Payment done
Outstanding refund amount
If payments are linked to the Sale and there is an outstanding refund amount (this is usually due to deleted products after a payment took place), determine whether a refund should be made to the customer:
If yes, click the Refund button and the amount will be transferred to the customer.
If there was a registered card payment on this sale, the refund will be done automatically to this card and requires no further action.
If not, add the removed products back to the sale until it gets to a value of €0 to be paid.
Click Pay €0.00 to close the Sale.
Outstanding amount to pay
If there is an outstanding amount on an invoice that payments linked to it, determine whether the customer needs to pay for the outstanding amount:
If not, because products have been added accidentally, remove these.
If yes, and the customer is no longer present, add a 100% discount of customer walked out/theft to the unpaid products.
Click Pay €0.00 to close the Sale.
Sale left open after a refund in Adyen
If you processed a refund directly in Adyen Essentials, the sale in Tebi is not automatically updated. The sale may still show as open or display an outstanding amount — even though the customer has already received the refund.
To close this sale, first check the sale history to understand the current state:
Open the sale and tap the three dots.
Tap View history to see which payments were made, which products were corrected, and what the outstanding amount relates to.
Then, depending on the situation:
If there is an outstanding refund amount (because the Adyen refund removed value from the sale), and the customer has already been refunded through Adyen, add the removed products back until the outstanding amount reaches €0. Then tap Pay €0.00 to close the sale.
If there is an outstanding amount to pay that no longer needs to be collected, add a 100% discount to the unpaid products and close the sale with Pay €0.00.
Note: The refund itself was already handled in Adyen — these steps only close the sale in Tebi so your Sales List is clean and your reports are accurate.
For more details on processing refunds, see How can I refund a payment?
Need more help?
If you can't resolve a refund issue with the steps above, reach out to Tebi Support. To help us look into it quickly, please include:
The specific sale — the sale number, date, and table or customer name.
What you did — describe your steps: what did you tap, which option did you select, which payment method did you choose?
What you expected — what should have happened?
What actually happened — what did you see instead? Include any error messages or screenshots if possible.