In the app go to Settings > Prep stations and under product sort order are 2 options.
As ordered: Products will stay in the same order and the order has been put in.
A -> Z: The product order will be changed to show the products alphabetically.
Notes on prep tickets
Sale notes
Open a Sale
Open the Sale menu by tapping Untitled or the Sale/Customer name or the Table number
Tap Add a note
Type the note and tap the tick to complete
Tap the exclamation mark ! to make it an important note (only visible as red on the sale and digital prep station, on a printed ticket only as a note)
Tap the Chef’s hat to include the note in prep tickets
Product notes
Tap a product(s) in sale details
Open the edit menu by tapping the pencil
Tap Add a note
Type the note and tap the tick to complete
Tap the exclamation mark ! to make it an important note (only visible as red on the sale and digital prep station, on a printed ticket only as a note)
Tap the Chef’s hat to include the note in prep tickets